The practice are aware we are experiencing high volume of calls on a daily basis.

If calling to make a general enquiry or calling for results it may benefit you to call at less busy times, this being between 12.00 pm – 3.00 pm.

The practice are actively looking at different solutions to help alleviate patient frustrations in contacting the surgery.

To aid this further we are currently in the process of discussing installation of patient call queue service on our telephone lines.

The Practice appreciate our patient’s patience.


Please remember the Practice will closed from –

6.00 pm on Friday 24th December 2021 and re-open at 8.30 am on Wednesday 29th December 2021

And close at –

6.00 pm on Friday 31st December 2021 and re-open at 8.30 am on Wednesday 5th January 2022.

Order your repeat prescriptions early to ensure you have enough medication to cover this period.


Practice Privacy Notice

GDPR, Data Extraction/Data Sharing, and your right to object

General Data Protection Regulations (GDPR) come into force in May 2018. Basically
these cover much the same ground as Information Governance, but they lay more
emphasis on written policies and procedures, and on organisations such as surgeries
taking responsibility for informing staff and patients of the data they hold and how it
is managed. Most of the data we hold about our patients is on our clinical computer
system (Emis), which is managed onsite via the Emis server. Patients should be
aware that this data is regularly accessed by a data extraction service called SPIRE
(Scottish Primary Care Information Resource), but that this service only extracts
anonymised data for the sake of national statistics about patients and their health.
Some non-anonymised, personal data for individual patients is also routinely shared
with the Emergency Care Summary Service, which allows other health professionals
to see things like your allergies and repeat prescriptions: this information can be
very helpful if you have to be admitted to hospital as an emergency. There may also
be instances where we ask permission to share your personal details with other
health services - for example if we have an EKIS (Emergency Key Information
Summary), for an elderly or vulnerable patient, including next-of-kin details and
emergency contact telephone numbers, we might ask your permission to share it
with the out-of-hours services and the ambulance service, so that they would have
access to the information if something happened when the surgery was closed. You
are entitled to refuse permission for any of these data extractions or data sharing
arrangements: if you do so then your decision will be recorded on your notes and
the data extractions and data sharing will not take place for you.
For further information please click on our link below -

McGlone Practice Privacy Notice

NHS ScotlandThis site is brought to you by My Surgery Website